Terms of service
Welcome to Elite Aromatics. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue the use of our website.
1. About Elite Aromatics
Elite Aromatics is committed to providing premium-quality essential oils and related wellness products. Throughout these Terms, the words "we," "our," and "us" refer to Elite Aromatics, while "you" and "your" refer to the customer or website visitor.
2. Eligibility
By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian. You agree to provide accurate, current, and complete information when placing an order or creating an account.
3. Product Information
We strive to ensure that all product descriptions, images, specifications, and pricing are accurate. However, minor variations in packaging, labeling, or appearance may occur without affecting product quality.
Product images are provided for illustrative purposes and may differ slightly from the actual product.
4. Intended Use
Our essential oils are intended for external use, aromatherapy, and other applications described on the product page.
Customers are responsible for following the recommended usage instructions and appropriate dilution guidelines where applicable.
Our products are not intended to diagnose, treat, cure, or prevent any disease and should not replace professional medical advice. If you are pregnant, nursing, have a medical condition, or are under medical treatment, please consult a qualified healthcare professional before use.
5. Pricing and Availability
All prices displayed on our website are listed in Indian Rupees (INR).
We reserve the right to modify prices, discontinue products, or limit quantities at any time without prior notice.
Although we make every effort to maintain accurate pricing, we reserve the right to cancel or refuse any order resulting from pricing errors or technical issues.
6. Orders and Acceptance
Submitting an order does not guarantee acceptance.
We reserve the right to:
- Accept or decline any order.
- Cancel suspected fraudulent or unauthorized transactions.
- Limit quantities purchased by a customer.
- Request additional verification before processing an order.
If payment has already been received for a cancelled order, an appropriate refund will be processed.
7. Payments
We accept payment methods displayed during checkout.
Orders are processed only after successful payment confirmation, except for approved Cash on Delivery (COD) orders where applicable.
8. Shipping and Delivery
Shipping timelines are estimates and may vary depending on location, courier operations, weather conditions, public holidays, or unforeseen circumstances.
Risk of loss transfers to the customer upon successful delivery by the shipping partner.
For detailed shipping information, please refer to our Shipping Policy.
9. Returns, Replacements and Refunds
Returns, replacements, and refunds are governed by our Return & Exchange Policy.
Products that have been opened, used, damaged by the customer, or returned due to incorrect customer information may not qualify for replacement or refund unless otherwise specified.
10. Intellectual Property
All content available on this website, including but not limited to logos, product names, branding, graphics, photographs, text, icons, videos, and website design, is the exclusive property of Elite Aromatics or its licensors.
No content may be copied, reproduced, distributed, or used without prior written permission.
11. Prohibited Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Interfere with website functionality or security.
- Copy or misuse website content.
- Submit false or misleading information.
12. Third-Party Services
Our website may include services or links provided by third parties, including payment gateways, shipping partners, and analytics providers.
We are not responsible for the policies, content, or practices of third-party services.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Elite Aromatics shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.
Our maximum liability shall not exceed the amount paid by the customer for the relevant order.
14. Indemnification
You agree to indemnify and hold harmless Elite Aromatics, its owners, employees, affiliates, and partners from any claims, liabilities, damages, losses, or expenses arising from your misuse of the website or violation of these Terms.
15. Privacy
Your use of our website is also governed by our Privacy Policy. By using this website, you consent to the collection and use of information as described in that policy.
16. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time.
Any changes become effective immediately upon publication on this website. Continued use of the website constitutes acceptance of the revised Terms.
17. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.
18. Contact Us
If you have any questions regarding these Terms of Service, please contact us through the contact details provided on our website.
Thank you for choosing Elite Aromatics